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section 53

Procedure on receipt of complaint

The Mizoram Urban and Regional Development Act, 2025
General2025105 sections13 chapters
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Chapter VIII GRIEVANCE REDRESSAL

Statutory text
  1. (1) The Grievance Redressal Committee shall, on receipt of a complaint, if it after arising out of clause(a) or clause(b) of section 51-
    • (a) refer a copy of the complaint to the one or more parties mentioned in the complaint directing them to give their version of the case within a period of thirty days or such an extended period not exceeding fifteen days as may be granted by the Grievance Redressal Committee;
    • (b) where the party or parties on receipt of a complaint referred to them under clause
    • (a) denies the claims or disputes or the allegations contained in the complaint, or omits or fails to take any action to represent their case within the time given by the Grievance Redressal Committee, the Grievance Redressal Committee shall proceed to settle the dispute in the manner specified in clauses
    • (c) to (f);
    • (c) where the complaint alleges a defect in the size or location or shape or area of the Final Plot or the plot and which cannot be determined without proper survey, the Grievance Redressal Committee shall obtain a report from the Revenue Officer or any other Officer appointed by the State Government, as the case may be (hereinafter referred to as the Survey Officer), with a view to finding out whether such a Final Plot suffers from any defect alleged in the complaint or suffer from any other defect and to report its findings thereon to the Grievance Redressal Committee within a period of thirty days of the receipt of the reference or within such extended period as may be granted by the Grievance Redressal Committee;
    • (d) before any survey is referred to the Survey Officer under clause (c), the Grievance Redressal Committee may require the complainant to deposit such fees and, in such account, as may be specified;
    • (e) on receipt of the report from the Survey Officer, the Grievance Redressal Committee shall forward a copy of the report along with such remarks as deemed fit, to the concerned parties;
    • (f) the Grievance Redressal Committee shall thereafter give a reasonable opportunity to the complainant as well as the opposite party of being heard as to the correctness or otherwise of the report made by the Survey Officer.
  2. (2) Notwithstanding any inquiry made under sub-section (1), the Grievance Redressal Committee may conduct inquiry, as deemed fit, if required by appointing a person or an officer having knowledge about the subject of complaint, with a view to address the issues.
  3. (3) No proceedings complying with the procedure laid down in sub-sections
  4. (1) and
  5. (2) shall be called in question in any court on the grounds that the principles of natural justice have not been complied with.
  6. (4) For the purposes of this section, the Grievance Redressal Committee shall have the same powers as are vested in a Civil Court under the Code of Civil Procedure,1908(5 of 1908) while trying a suit in respect of the following matters, namely, -
    • (i) The summoning and enforcing attendance of any defendant or witness and examining the witness under oath;
    • (ii) the discovery and production of any document or other material object producible as evidence;
    • (iii) the receipt of evidence on affidavits;
    • (iv) the requisition of the report of the concerned analysis or test from the Survey Officer or from any other relevant officer or relevant source;
    • (v) issuing of any commission for the examination of any witness; and
    • (vi) any other matter.
  7. (5) Every proceeding before the Grievance Redressal Committee shall be deemed to be a judicial proceeding and the Grievance Redressal Committee shall be deemed to be a Civil Court under this Act, the same powers vested in Civil Court under the Code of Civil Procedure, 1908.

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