Vidhi Codex

Bare Act

The Gujarat (Right of Citizens to Public Services) Act, 2013

General201329 sections9 chapters

This Act establishes the right of every citizen in Gujarat to receive public services within a specified time frame. It mandates the State Government to list services and their deadlines, while requiring public authorities to publish the names of officers responsible for delivering them. The law creates a structured grievance redressal system by appointing Grievance Redressal Officers at various administrative levels to receive, investigate, and resolve complaints. It sets strict timelines for acknowledging complaints and ensuring their redressal, ensuring accountability and timely service delivery for the people of the state.

Start reading →Read full ActSections

Chapter I PRELIMINARY →

  1. 1Short title, extent and commencement
  2. 2Definitions

Chapter II RIGHT TO DELIVERY OF SERVICES →

  1. 3Right to services

Chapter III NOTIFICATION OF SERVICES BY STATE GOVERNMENT →

  1. 4Notification of services by State Government
  2. 5The State Government may, from time to time, notify the services to which this Act shall apply and the stipulated time-limits within which the services shall be provided.

Chapter IV APPOINTMENT AND OBLIGATIONS OF GRIEVANCE REDRESSAL OFFICERS →

  1. 6Appointment and Obligations of Grievance Redressal Officers
  2. 7Acknowledgement of complaint by receipt thereof
  3. 8Action to be taken by Grievance Redressal Officer
  4. 9Forwarding of details of non-redressal of complaints to Designated Authority

Chapter V APPEAL TO DESIGNATED AUTHORITY →

  1. 10Appeal

Chapter VI APPEAL TO STATE APPELLATE AUTHORITY →

  1. 11Appeal to State Appellate Authority
  2. 12Constitution of State Appellate Authority
  3. 13Qualifications for appointment as member of State Appellate Authority
  4. 14Term of office of member of State Appellate Authority
  5. 16Provided that an officer of the State Government appointed as member of Authority shall hold the office not beyond the time he is an officer of the State Government.
  6. 17Powers of State Appellate Authority and procedure before it
  7. 18Delivery of copies of decision
  8. 19The Authority shall arrange to deliver copies of the decision to the parties concerned within the prescribed time frame.
  9. 20The staff and officers of the Authority shall be deemed to be public servants within the meaning of section 21 of the Indian Penal Code.
  10. 21Burden of proof to be on Grievance Redressal Officer
  11. 22In any appeal proceedings, the burden of proof to establish the non-redressal of complaint, shall be on the Grievance Redressal Officer who denied the request.

Chapter VII PENALTIES AND COMPENSATION →

  1. 23Penalty and Compensation for mala fide action

Chapter VIII REPORTING OF REDRESSAL OF GRIEVANCES BY PUBLIC AUTHORITY →

  1. 24Reporting requirements

Chapter IX MISCELLANEOUS →

  1. 25Bar of Jurisdiction of court
  2. 26Enforcement of orders by State Appellate Authority
  3. 27Protection for acts done in good faith
  4. 28Provisions to be in addition to existing laws
  5. 29The provisions of this Act shall be in addition to and not in derogation of any other law for the time being in force.
  6. 30Power to remove difficulties

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