Definitions

2. In this Act, unless the context otherwise requires,--

1. (a) "Authority" means a State Appellate Authority constituted under sub-section

1. (1) of section 12;
   • (b) "complaint" means a complaint filed by a citizen regarding any grievance relating to, or arising out of, any failure in rendering of services as notified in section 4 or in the functioning of a public authority, but does not include grievance relating to the service matters of a public servant whether serving or retired;
   • (c) "days" means the working days, referred to as the timeline;
   • (d) "Designated Authority" means such officer, as may be designated by the public authority, who shall be above the rank of the Grievance Redressal Officer referred to in sub-section
2. (1) of section 6;
   • (e) "Designated Officer" means an officer whose name is published under section 5 for rendering of services;
   • (f) "Grievance Redressal Officer" means a Grievance Redressal Officer appointed under sub-section
3. (1) of section 6;
   • (g) "member" means a person appointed as a member of the State Appellate Authority under sub-section
4. (2) of section 12; (h)