Chapter I PRELIMINARY

1.

1. (1) This Act may be called the Gujarat (Right of Citizens to Public Services) Act, 2013.
2. (2) It shall extend to the whole of the State of Gujarat.
3. (3) This section shall come into force at once and the remaining provisions shall come into force on such date as the State Government may, by notification in the Official Gazette, appoint; and different dates may be appointed for different provisions of the Act.

2. In this Act, unless the context otherwise requires,--

1. (a) "Authority" means a State Appellate Authority constituted under sub-section

1. (1) of section 12;
   • (b) "complaint" means a complaint filed by a citizen regarding any grievance relating to, or arising out of, any failure in rendering of services as notified in section 4 or in the functioning of a public authority, but does not include grievance relating to the service matters of a public servant whether serving or retired;
   • (c) "days" means the working days, referred to as the timeline;
   • (d) "Designated Authority" means such officer, as may be designated by the public authority, who shall be above the rank of the Grievance Redressal Officer referred to in sub-section
2. (1) of section 6;
   • (e) "Designated Officer" means an officer whose name is published under section 5 for rendering of services;
   • (f) "Grievance Redressal Officer" means a Grievance Redressal Officer appointed under sub-section
3. (1) of section 6;
   • (g) "member" means a person appointed as a member of the State Appellate Authority under sub-section
4. (2) of section 12; (h)