Chapter IX MISCELLANEOUS

25. No civil court shall have jurisdiction to settle, decide or deal with any question or to determine any matter which is by or under this Act required to be settled, decided or dealt with or to be determined by the Grievance Redressal Officer or the Designated Authority or the State Appellate Authority.

26. Every order made by the State Appellate Authority may be enforced by it in the same manner as if it were a decree or order made by a court in a suit pending therein and it shall be lawful for the Authority to send, in the event of its inability to execute it, such order to the court within the local limits of whose jurisdiction,-

1. (a) in the case of public authority not falling under clauses
2. (b) and (c), the place at which the main office of such public authority is situated; or
3. (b) in the case of an order against a public authority being a company, the registered office of the company is situated; or
4. (c) in the case of an order against any other person, the place where the person concerned voluntarily resides or carries on business or personally works for gain is situated, and thereupon, the court to which the order is so sent, shall execute the order as if it were a decree or order sent to it for execution.

27. No suit, prosecution or other legal proceedings shall lie against any person-

1. (a) for anything which is in good faith done or intended to be done under this Act or any rule made thereunder; or
2. (b) delay in rendering of service or not being able to render service where such delay or inability is on account of reasonable cause beyond the control of the person responsible for delivery of the service.

28.

Power to make rules and laying of rules 29.

1. (1) The State Government may, by notification in the Official Gazette, make rules, not inconsistent with this Act, for carrying out the purposes of this Act.
2. (2) In particular and without prejudice to the generality of the foregoing provisions, such rules may provide for all or any of the following matters, namely:-
   • (i) the manner to receive, enquire into and redress any complaints under sub-section
3. (1) of section 6;
   • (ii) the manner of acknowledgement of complaints received and particulars of receiver of complaint and time frame for redresses under section 7;
   • (iii) the time frame for redresses of grievances under sub-section
4. (1) of section 8;
   • (iv) the time frame within which the Grievance Redressal Officer shall report to the Designated Authority under section 9;
   • (v) the other means of acknowledgement under sub-section
5. (3) of

1. (1) If any difficulty arises in giving effect to the provisions of this Act, the State Government may, by order published in the Official Gazette, make such provisions not inconsistent with the provisions of this Act as may appear to be necessary for removing the difficulty: Provided that no order shall be made under this section after expiry of two years from the commencement of this Act.
2. (2) Every order made under this section shall be laid, as soon as may be after it is made, before the State Legislature.