Chapter V MISCELLANEOUS

E-Governance-(1) The Government shall endeavour and encourage all the departments by mutual understanding to deliver their respective citizen related services in a stipulated time period as part of e-governance.

1. (2) For facilitating the delivery of service to the citizens, the Government may make suitable arrangement for providing the facility of online filing of applications, for receiving updates of application and for auto-escalation in cases of default by the Designated Officer.
2. (3) The Government shall also establish an audit mechanism for monitoring the entire system in the manner as prescribed.

Deemed service condition.-- The provisions of this Act shall be deemed to be part of service conditions of the government servants including such servants of local bodies of the Government.

Supplement.-- The provisions of this Act shall be in addition to, and not in derogation of, the disciplinary, financial, and other applicable service rules and regulations governing the service conditions and conduct of employees of the Government or the concerned local body, as the case may be.

Power to make rules.--

1. (1) The Government may, by notification, make rules for carrying out the provisions of this Act.
2. (2) In particulars, and without prejudice to the generality of the foregoing power, such rules may provide for all or any of the following matters, namely:--
   • (i) the manner and the forms of giving notice under this Act;
   • (ii) the procedure governing preliminary enquiry, adjudication of appeal by the Authority and imposing of penalty;
   • (iii) the procedure governing submission of the appeals to the Commission and adjudication of these appeals by the Commission;
   • (iv) the procedure pertaining to application for obtaining services;
   • (v) the procedure governing generation of application number online;
   • (vi) the procedure governing managing, maintaining, operating of online status of the applications of citizen related services;
   • (vii) any other matter which is required to be, or may be prescribed.
3. (3) Every rule made under this Act by the Government shall be laid, as soon as may be after it is made, before the House of Legislative Assembly of Delhi, while it is in session, for a total period of thirty days which may be comprised in one session or in two or more successive sessions, and if before the expiry of session immediately following the session or the successive sessions aforesaid, the Legislative Assembly agrees in making any modification in the rules or the Assembly agrees that the rule should not be made, the rule shall thereafter have effect only in such modified form or be of no effect, as the case may be; so, however, that any such modification or annulment shall be without prejudice to the validity of anything previously done under the rule.

Power to remove difficulties:

1. (1) If any difficulty arises in giving effect to the provisions of this Act, the Government may, by order published in the official gazette; make such provisions not inconsistent with the provisions of this Act, as appear to it to be necessary or expedient for removing the difficulties: Provided that no such orders shall be made after the expiry of a period of two years from the date of commencement of this Act.
2. (2) Every order made under this section shall, as soon as may be, after it is made, be laid before the House of Legislative Assembly of Delhi.

-1 21. Savings and Repeal:

1. (1) Save as otherwise provided in this Act, on and from the date of commencement of this Act, Delhi (Right of Citizen to Time Bound Delivery of Services) Act, 2011 and the rules made there under is hereby repealed.
2. (2) The repeal of the said Act and rules shall not—
   • (a) revive anything not in force or existing at the time of such repeal; or
   • (b) affect the previous operation of the repealed Act or rules and orders or anything duly done or suffered thereunder; or
   • (c) affect any right, privilege, obligation, or liability acquired, accrued or incurred under the repealed Act or rules or orders under such repealed Acts or rules.
3. (3) Applications or other proceedings pending under Delhi (Right of Citizen to Time Bound Delivery of Services) Act, 2011 on the date of coming into force of this Act shall be deemed to be applications and proceedings under the Delhi (Right of Citizen to Time Bound and Ease of Delivery of Services) Act, 2026.