Chapter I PRELIMINARY

Short title, extent, commencement and application.—

1. (1) This Act may be called the Delhi (Right of Citizen to Time Bound and Ease of Delivery of Services) Act, 2026.
2. (2) It extends to the whole of National Capital Territory of Delhi.
3. (3) It shall come into force on such date as the Government may, by notification, appoint.
4. (4) Save as otherwise provided, this Act shall apply to—
   • (a) Government servants appointed substantively to any civil service or post in connection with the affairs of the Government of the National Capital Territory of Delhi; and
   • (b) Employees of local bodies and authorities owned, controlled or substantially financed by the said Government: Provided that nothing in this Act shall apply to—
     • (i) persons appointed on casual or daily wage basis;
     • (ii) persons employed on contract except when the contract provides otherwise;
     • (iii) persons whose terms and conditions of services are regulated by or under the provisions of the Constitution.
5. (5) The provisions of this Act shall apply only in respect of such services as may be specified in the Schedule, and to such Departments, local bodies, autonomous bodies or statutory organisations as may be notified by the Government for the purposes of this Act.

Definitions; - In this Act, unless the context otherwise requires,--

1. (a) “Appeal” means an appeal filed either by the Citizen or the Designated Officer against orders passed under this Act including cases of default;
2. (b) “Applicant” means a person or a legal entity who has filed a valid application before the Designated Officer for delivery of services mentioned in the Schedule of this Act;
3. (c) “Application” means a duly filled, complete and correct application for delivery of any of the services mentioned in the Schedule;
4. (d) “Authority” means the “Citizen Grievance Redressal Authority” appointed under section 6;
5. (e) “Autonomous body” means an autonomous body under the administrative jurisdiction of the Government;
6. (f) “Commission” means the “Delhi Right to Service Commission” constituted under section 10;
7. (g) “Default” means those cases in which the applications have not been disposed within the stipulated time by the authorities prescribed under this Act as well as those cases in which rejection of application has been subsequently found unreasonable and unjustified by the authorities prescribed under this Act;
8. (h) “Delhi” means the National Capital Territory of Delhi;
   • (i) “Department” means a department of the Government, local body, autonomous body or statutory organization, as the case may be;
9. (j) “Designated Officer” means a government officer posted in any of the Department, who is responsible for providing any of the services listed under this Act and includes “Link Designated Officer”;
10. (k) “Government” means the Lieutenant Governor of the National Capital Territory of Delhi appointed by the President under Article 239 and designated as such under Article 239AA of the Constitution;
11. (l) “Link Designated Officer” means an officer who, as per orders of the Competent Authority, is required to look after the work of the Designated Officer during his period of absence due to leave, official tour etc;
12. (m) “Local body” means any public authority, Municipal Corporation of Delhi, New Delhi Municipal Council, Delhi Cantonment Board, Delhi Jal Board, Town Planning Authority, Delhi Development Authority, or any other body or Authority, by whatever name called, for the time being invested by law to render essential services of public utility within the territory of Delhi or to control, manage or regulate such services within a specified local area thereof;
13. (n) “Notification” means a notification published in the official Gazette;
14. (o) “Prescribed” means prescribed by the rules made under this Act;
15. (p) “Rules” means rules made by the Government under this Act;
16. (q) “Schedule” means the Schedule appended to this Act;
17. (r) “Services” means services specified in the Schedule; “Statutory organisation” means an organization under the administrative jurisdiction of the Government;
18. (t) “Time limit” means maximum time to provide the service by the Designated Officer as notified in the Schedule.