Platforms/Aggregators must establish a mechanism for redressal that includes human oversight and timely resolution.

Termination of Work Termination of Work.- 1. An aggregator/platform may terminate a Platform Based Gig Workers only after following the principles of natural justice and providing valid, documented reasons with a minimum prior notice of seven days. However, in circumstances where there is a threat (physical or mental) to the end user, immediate termination may be allowed. 2. The contractual agreement entered into between the Platforms/Aggregators and the Platform Based Gig Workers shall contain an exhaustive list of grounds for termination of contract by the Platforms/Aggregators or deactivation of the Platform Based Gig Workers from the platform.