The State Government may review contract templates sent by Aggregators/ Platforms, on request, in order to ensure fair contracts with platform-based Gig worker.

Transparency in respect of automated monitoring and decision-making systems Transparency in respect of automated monitoring and decision-making systems.- 1. Aggregators/platforms must inform both workers and users—in simple language and in languages including Hindi, English, or any other local language listed in the Eighth Schedule of the Constitution—about the procedures for seeking information regarding their automated systems. This information must cover impacts on working conditions, earnings, fare determination, customer feedback, and other relevant data. 2. Aggregators/platforms shall take measures to prevent discrimination on the basis of religion, race, caste, gender, place of birth, or disability by any automated system deployed. 3. The Aggregators/Platforms must communicate the following information regarding the respective Platform Based Gig Workers, in writing, in Hindi, English, or any other local language listed in the Eighth Schedule of the Constitution known to the platform-based Gig worker, as and when sought by him – a. the main parameters which, either individually or collectively, are the most important for determining the allocation of work, the distribution of work, the assessment of work carried out, and the grounds for denial of work; b. the rating system, if any, set up by the aggregator; c. categorisation of Platform Based Gig Workers, on the basis of the quality of service rendered, log-in time, or any other criteria, where such categorisation is employed by the aggregator; d. the personal data of the respective Platform Based Gig Workers available with the aggregator, such personal data which is processed by the aggregator, including the purposes for which such personal data is processed; e. any other information that may be notified by the State Government. 5. In cases of account deactivation, suspension, or significant reduction in work opportunities, the Platform/Aggregators shall provide the affected worker with: a. A written explanation outlining the specific reasons; b. The data or actions that led to the decision; c. An opportunity to appeal or request review of the decision within a stipulated timeframe. 6. Right to Information and Review: Platform Based Gig Workers shall have the right to request a review of algorithmic and platform decisions affecting their livelihood.