Redressal of grievances of Platform Based Gig Workers

Labour202640 sections8 chapters

Chapter V GRIEVANCE REDRESSAL AND DISPUTE RESOLUTION

Statutory text

(1) The Government, by notification shall appoint a Grievance Redressal Officer. for redressal of the grievances of the Platform Based Gig Workers.
(2) A Platform Based Gig Worker registered under this Act may file an application in the prescribed format either in person or through web portal or any other mode before the Grievance Redressal Officer appointed under sub-section (1), in relation to any grievance arising out of entitlements, social security payments and other benefits provided by the Board under this Act: Provided that, the link to such web portal shall be provided on the platform application of every aggregator/platform registered under this Act.
(3) The procedure for disposal of the application filed under sub-section
(2) shaH be in such manner as may be prescribed.
(4) The Grievance Redressal Officer so appointed under sub-section (1), shall conduct enquiry on such application and shall pass a reasonable order in due compliance with the principles of natural justice within thirty
(30) days from the date of application.

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