Vidhi Codex

The Telangana Platform Based Gig Workers (Registration, Social Security and Welfare) Act, 2026

Chapter V GRIEVANCE REDRESSAL AND DISPUTE RESOLUTION

Labour202640 sections8 chapters
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Chapter V GRIEVANCE REDRESSAL AND DISPUTE RESOLUTION

22. Redressal of grievances of Platform Based Gig Workers

Statutory text
  1. (1) The Government, by notification shall appoint a Grievance Redressal Officer. for redressal of the grievances of the Platform Based Gig Workers.
  2. (2) A Platform Based Gig Worker registered under this Act may file an application in the prescribed format either in person or through web portal or any other mode before the Grievance Redressal Officer appointed under sub-section (1), in relation to any grievance arising out of entitlements, social security payments and other benefits provided by the Board under this Act: Provided that, the link to such web portal shall be provided on the platform application of every aggregator/platform registered under this Act.
  3. (3) The procedure for disposal of the application filed under sub-section
  4. (2) shaH be in such manner as may be prescribed.
  5. (4) The Grievance Redressal Officer so appointed under sub-section (1), shall conduct enquiry on such application and shall pass a reasonable order in due compliance with the principles of natural justice within thirty
  6. (30) days from the date of application.

Chapter V GRIEVANCE REDRESSAL AND DISPUTE RESOLUTION

23. Appellate Authority

Statutory text
  1. (1) The Government, by notification shall appoint an officer in the cadre of Deputy Commissioner or equivalent rank or cadre as an Appellate Authority.
  2. (2) Any person aggrieved by the orders of the Grievance Redressal Officer under sub-section
  3. (4) of section 22, may prefer an appeal to such Appellate Authority appointed under sub-section (1), within ninety
  4. (90) days from the date of order
  5. (3) The Appellate Authority shall dispose of the appeal in accordance with such procedure as may be prescribed.

Chapter V GRIEVANCE REDRESSAL AND DISPUTE RESOLUTION

24. Resolution of disputes by Internal Dispute Resolution Committees

Statutory text
  1. (1) Every aggregator/platform, with at least one hundred
  2. (100) Platform Based Gig Workers registered on their platform, shall set up Internal Dispute Resolution Committees to resolve the grievances relating to issues as specified in Schedule -II;
  3. (2) The composition and procedures of the Internal Dispute Resolution Committee shall be such as may be prescribed;
  4. (3) The Internal Dispute Resolution Committee shall complete its proceedings within thirty
  5. (30) days on receipt of a written complaint or on behalf of the aggrieved party.

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