Chapter III GOVERNANCE AND FAIR PRACTICES

1. (1) The aggregator / platform must inform the Platform Based Gig Workers, in simple language and in Telugu, Hindi or any other language listed in the Eighth Schedule to the Constitution of India known to the Platform Based Gig Worker, regarding the procedure to seek information in respect of the automated monitoring and decision-making systems employed by the aggregator / platform, which have an impact on their working conditions, including but not limited to fares, earnings, customer feedback and allied information, as may be prescribed.
2. (2) The aggregator / platform shall take measures to prevent discrimination on the basis of religion, race, caste, gender or place of birth or on the grounds of disability by the automated monitoring and decision-making systems deployed by the aggregator.

1. (1) All contracts entered into between aggregators, Platforms and platform-based Gig workers shall comply with the provisions of this Act.
2. (2) Once the contract has been entered into, the aggregator shall notify the platform-based gig worker of any change in the terms of the contract or any material change in the automated monitoring and decision-making system, not less than fourteen
3. (14) days before the proposed change, and the platform-based gig worker shall have the option to terminate the contract accordingly, without any adverse consequences for their existing entitlements under the previous contract.
4. (3) All terms and conditions of engagement between the platform aggregator and a platform-based gig worker shall be transparent, comprehensive, and made accessible to the concerned worker in a form and language that is easily understood. Such terms shall–
   • (a) clearly specify the applicable piece-rate or time-rate norms, including details of payments, deductions, incentives, and the method of calculation of remuneration; and
   • (b) explicitly provide for the right of the worker to decline or refuse any task or assignment offered, without adverse consequences, unless otherwise provided under this Act or the rules made thereunder.
5. (4) The Government may, by notification, prescribe standard rates of remuneration for platform-based gig workers, either generally or for specific categories of services, work types, or platforms.
6. (5) For the purposes of this section, the applicable wage period, the method and norms of computation of the standard rates of remuneration, and classification by skill level, geographical area, or nature of work shall be as such as may be prescribed by the Government.

An aggregator or platform may terminate a Platform Based Gig Workers by following the principles of natural justice after due enquiry only by giving valid reason/s in writing and with prior notice of seven days.

Income Security

1. (1) In the cases of deductions from payments, the aggregator / platform must inform the Platform Based Gig Workers about the reasons for such deductions from the transaction statement for the work performed by the Platform Based Gig Workers. Every aggregator / platform shall mandatorily make pay-out as per the contract with no delay in disbursal of pay;
2. (2) The welfare fee payable by the aggregator / platform under this Act shall not be deducted from any amount payable to the platform-based gig worker on the basis of the contracts or terms and conditions of service prior to the commencement of this Act.

1. (1) The aggregator must provide and maintain, as far as is reasonably practicable, a working environment that is safe and without risk to the health of the platform-based Gig worker.
2. (2) The aggregator shall comply with the applicable, sector-specific, occupational safety and health standards as may be prescribed.

1. (1) Each aggregator shall designate a person as a point of contact with a dedicated facilitation centre within their platform, who shall address the queries and clarifications for their platform-based gig workers.
2. (2) The worker shall have the option of communicating with the point of contact in Telugu, English or any other language listed in the Eighth Schedule to the Constitution of India known to the Gig and platform worker;
3. (3) The contact information of the point of contact shall be provided on the respective Platform Based Gig Workers accounts on the platform application.