14. Grievances Redressal Mechanism for Platform Based Gig Workers.-

(1) A platform based gig worker registered under this Act may file a petition in person, before an officer, to be designated by the State Government or make a petition through web portal, in relation to any grievance arising out of entitlements, payments and other benefits provided under this Act. (2) The procedure, for the disposal of petition filed under sub-section (1), shall be such, as may be prescribed. (3) The officer so authorised under sub-section (1), upon inquiries, dispose the said petition by passing an order of redressal. (4) An appeal against the order under sub-section (3) shall lie within ninety days from the date of order before the Appellate Authority: Provided that the Appellate Authority may admit the appeal after the expiry of the said period of ninety days if it is satisfied that the appellant was prevented by sufficient cause from filing the appeal in time. (5) The Appellate Authority shall dispose of the appeal in accordance with the procedure as may be prescribed.