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The Manipur Public Services Delivery Guarantee Act, 2021

The Manipur Public Services Delivery Guarantee Act, 2021

General202127 sections8 chapters

This legislation serves as a service charter that guarantees every citizen in Manipur the right to receive specific government services within predefined time limits. It requires public authorities to appoint designated officers who are publicly named and accountable for delivering these services, thereby making the bureaucracy transparent. The Act creates strict rules for maintaining records and rejecting applications with reasons if deadlines are missed. Its purpose is to eliminate unnecessary delays in accessing essential goods and services, ensuring that government function serves the public promptly and reducing the opportunities for corruption and harassment by officials.

Start reading →Read full ActSections

Chapter I PRELIMINARY →

  1. 1Short title, extent and commencement
  2. 2Definitions

Chapter II RIGHT TO DELIVERY OF SERVICES →

  1. 3Right to services

Chapter III NOTIFICATION OF SERVICES BY STATE GOVERNMENT →

  1. 4Notification of services by State Government
  2. 5Obligation of Public Authority to publish names of individuals responsible for rendering services

Chapter IV APPOINTMENT AND OBLIGATIONS OF GRIEVANCE REDRESSAL OFFICERS →

  1. 6Appointment and Obligation of Grievance Redressal Officers
  2. 7Acknowledgement of complaint by receipt thereof
  3. 8Action to be taken by Grievance Redressal Officer
  4. 9Report of Grievance Redressal Officer

Chapter V APPEAL TO APPELLATE AUTHORITY →

  1. 10Appeal
  2. 11Every public authority shall designate such officers as Appellate authorities as may be necessary in all the administrative Departments and offices as provided in clause (a) of section 2.
  3. 12Delivery of copies of decision
  4. 13The Authority shall furnish its decision to the parties concerned within the prescribed time frame.
  5. 14In any appeal proceedings, the burden of proof to establish the non-redressal of complaint shall be on the Grievance Redressal Officer who denied the request.
  6. 15Power and functions of Appellate Authority and procedure before it

Chapter VII PENALTIES, COMPENSATION AND REWARDS →

  1. 16Penalty and Compensation for mala fide action
  2. 17Power of Appellate Authority to recommend departmental inquiry
  3. 18Rewards and Incentives

Chapter VIII REPORTING OF REDRESSAL OF GRIEVANCES BY PUBLIC AUTHORITY →

  1. 19Reporting requirements

Chapter IX MISCELLANEOUS →

  1. 20Bar of Jurisdiction of Court
  2. 21Enforcement of orders made by Appellate Authority
  3. 22Thereupon, the court to which the order is so sent, shall execute the order as if it were a decree or order sent to it for execution.
  4. 23Provisions to be in addition to existing laws
  5. 24The provisions of this Act shall be in addition to and not in derogation of any other law for the time being in force.
  6. 25Power to remove difficulties
  7. 26Repeal and savings

PDF: pending for this language.