Chapter I PRELIMINARY

1.

1. (1) This Act may be called the Manipur Public Services Delivery Guarantee Act, 2021.
2. (2) It shall extend to the whole of the State of Manipur.
3. (3) It shall come into force with effect from the date of its publication in the Official Gazette of Manipur.

2. In this Act, unless the context otherwise requires,-

1. (a) "Authority" means an Appellate Authority, such officer as may be designated by the public authority, who shall be above the rank of Grievance Redressal Officer referred to under sub section

1. (1) of section 6;
   • (b) "Complaint" means a complaint filed by a citizen regarding any grievance relating to, or arising out of, any failure in rendering of services as notified in section 4 or in the functioning of a public authority, but does not include grievance relating to the service matters of a public servant whether serving or retired;
   • (c) "Days" means the working days, referred to as the timeline;
   • (d) "Designated Officer" means an officer notified as such under section 5 for rendering of services;
   • (e) "Eligible Person" means any person who requires the service for which he is entitled as per statutory provisions or executive instructions in force and applicable;
   • (f) "Grievance Redressal Officer" means a Grievance Redressal Officer appointed under sub-section
2. (1) of section 6;
   • (g) "Prescribed" means prescribed by rules made under section 24;
   • (h) "Public authority" means the State Government and its departments and includes any authority or body or institution established or constituted by or under any law made by the State Legislature and owned, controlled or substantially financed, directly or indirectly, by the funds provided by the State Government;
     • (i) "Service" means all the goods and services, including functions, obligations, responsibility or duty, to be provided or rendered by a public authority; and
   • (j) "State" means the State of Manipur.