Redressal of grievance of guest

(1) Where the owner of an establishment makes false representation or misrepresentation to the guest in respect of the establishment or fails to provide the food and other facilities or amenities promised to him, the guest may make a written complaint to the prescribed authority alongwith such documents or material as he relies upon. (2) A complaint under sub-section (1) may be filed by email or post alongwith the permanent address of the complainant. (3) The prescribed authority shall make an enquiry into the complaint and after providing a reasonable opportunity to the owner, either reject the complaint or if the allegations are substantiated, remove the name of the establishment from the directory under Section 10 of this Act.