Developing culture to deliver services within fixed period

General202523 sections

Statutory text

(1) The defaults on the part of an Officer in the time bound delivery of services as defined in this Act shall not be counted towards misconduct, as the purpose and object is to sensitize the public servant towards the citizen and to enhance and imbibe a culture to deliver time bound services to the citizens.
(2) In case of any Officer who is a habitual and wilful defaulter, without any reasonable cause and persistently failed to receive an application or has failed to provide service within the stipulated time or intentionally denied the request for the service or delayed inordinately, appropriate disciplinary action shall be taken against the Officer under the relevant rules applicable to him.
(3) To encourage and recognize superior performance of Designated Officers having ad hered to the stipulated timeline without default, a suitable entry shall be made in the Annual Performance Report by the Reporting Officer concerned.

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