Power to make rules

The State Government may, in consultation with the Municipal Ombudsman make rules, inter alia, for the following matters:- (1) grounds and procedure for filing of complaints/grievances; (2) procedure for redressal of grievances; (3) settlement of complaints by agreement; (4) award by a Municipal Ombudsman; (5) rejection of complaint; (6) proceedings before the Review Authority; (7) powers of Municipal Ombudsman and procedure of functioning as an Arbitrator and notification and enforcement of an award; and (8) any other matter which is, or may be, required to be provided by rules.