Grievance redressal mechanism.

General2010202 sections

Statutory text

(1) Every licensee shall establish a mechanism for redressal of the grievances of the people or consumers in accordance with such guidelines as may be specified by the Authority.
(2) Any person who is aggrieved by non-redressal of his grievances under sub-section (1), may make a representation for redressal of his grievances to the Authority.
(3) The Authority shall settle the grievances of such person within such time and in such manner as it may think fit.

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