Vidhi Codex

Bare Act

The Chhattisgarh Lok Sewa Guarantee Act, 2011

General201132 sections

The Chhattisgarh Lok Sewa Guarantee Act, 2011 guarantees citizens the legal right to receive notified public services within specified time limits. It covers government departments, local bodies, municipal entities, panchayats, and state-funded agencies across Chhattisgarh. Public authorities must designate officers to deliver services and provide mandatory written acknowledgments for applications. If a designated officer fails to deliver a service on time without valid grounds, an appointed Competent Officer can impose a daily cost on that officer, which is paid directly to the citizen as compensation. This law empowers ordinary citizens by holding public officials accountable for administrative delays and ensuring predictable service delivery.

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  1. 1. Short title, extent, commencement and application
  2. 2. Definitions
  3. 3. Right to obtain Lok Sewa in stipulated time
  4. 4. Liability to deliver Lok Sewa in stipulated time, imposition, recovery and payment of cost
  5. 5. Appointment of Competent Officer
  6. 6. Liability for furnishing false information to obtain Lok Sewa
  7. 7. Right of Appeal
  8. 8. Deemed service conditions
  9. 9. Power to make rules
  10. 10. Power to remove difficulties
  11. 11. Protection of action taken in good faith
  12. 12. Bar of jurisdiction of courts
  13. 13. Power to make rules
  14. 14. Application for services
  15. 15. Display of information
  16. 16. Monitoring of services
  17. 17. Responsibility of the Designated Officer
  18. 18. Liability for furnishing false information to obtain Lok Sewa
  19. 19. Monitoring and inspection
  20. 1. Short title, extent, commencement and application. Short title, extent, commencement and application
  21. 2. Definitions. Definitions
  22. 3. Right to obtain Lok Sewa in stipulated time. Right to obtain Lok Sewa in stipulated time
  23. 4. Liability to deliver Lok Sewa in stipulated time, imposition, recovery and payment of cost. Liability to deliver Lok Sewa in stipulated time, imposition, recovery and payment of cost
  24. 5. Appointment of Competent Officer. Appointment of Competent Officer
  25. 6. Liability for furnishing false information to obtain Lok Sewa. Liability for furnishing false information to obtain Lok Sewa
  26. 7. Right of Appeal. Right of Appeal
  27. 8. Deemed service conditions. Deemed service conditions
  28. 9. Power to make rules. Power to make rules
  29. 10. Power to remove difficulties. Power to remove difficulties
  30. Form 2. For111 for provltlln1 Jqformatlon on no tlce board
  31. Form 3. Form of register to be maintained in the office or Designat,,ct Officer
  32. Form 4. Fo,rm of register to be maintained in the office of Appellate Authority

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