Disposals of complaints

(1) The Ombudsman may consider and dispose of complaints other than those involving criminal offences, in the following manner, - (a) award compensation to a citizen in case of loss or grievance; (b) order the recovery of loss caused to the Panchayat/District Council from the person responsible; (c) order the supply of omission or rectification of defects due to inaction; (d) order the recovery of loss from the accused failing which, order realisation through revenue recovery proceedings; (e) order other necessary remedial measures considering the facts and circumstances of the case. (2) Where the Ombudsman finds that the procedure or practice regarding the administration of Panchayat/District Council gives room for complaint, it may give suggestions to the State Government or the Panchayat/District Council relating to the measures for avoiding the recurrence of such complaint. (3) The Ombudsman shall give annually a detailed report regarding the performance of its functions under this Act to the State Government and the State Government shall lay it before the Legislative Assembly with an explanatory memorandum.