Powers and duties of the Commission

Powers and duties of the Commission.—

1. (1) The Commission shall have the following powers, namely:—
   • (i) regulate its procedures;
   • (ii) to take suo motu action, in case of failure to render public service in accordance with the provisions of the Act or, and refer such cases to the First Appellate Authority or the Second Appellate Authority for making orders or taking decisions, as may be appropriate;
   • (iii) to inspect the office of the public authority and the offices of the first and second appellate authorities entrusted with the delivery of public service;
   • (iv) to recommend additional services to be notified under section 4 and to suggest amendments in the notifications already issued for better implementation;
   • (v) to recommend departmental inquiry, if it thinks fit, against any designated officer or the First Appellate Authority or the Second Appellate Authority who have repeatedly failed to discharge the duties prescribed under this Act.
2. (2) Without prejudice to the generality of the provisions of the Act, the Commission shall have, inter alia, the following functions, namely:—
   • (i) to consider and dispose of the revision filed under section 9;
   • (ii) to give the copy of its order to the parties concerned immediately after disposal of the revision and publish the same on its website;
   • (iii) to monitor the implementation of the provisions of this Act at regular intervals;
   • (iv) to monitor the display of details of services to be rendered, the adherence to the time schedule for delivery of such service and the manner and standard of delivery of such service as notified under section 4 of the Act;
   • (v) to advise on redressal of public grievances regarding non-availability of public service in electronic mode and any deficiency in providing service electronically;
   • (vi) to recommend changes in the procedures towards the delivery of public service so as to make such delivery more transparent, efficient and citizen-friendly: Provided that before making such recommendation, the Commission shall consult with Secretary of the Department concerned;
   • (vii) to seek feedback or response from eligible persons about their experience of availing the services from the public authority and review the same;
   • (viii) to inspect the office of public authorities and confirm whether the services are being rendered within the time limit prescribed in the notification and, if any delay is noticed, recommend to the appointing authority to take disciplinary action against such officers as considering the same as dereliction of duty;
   • (ix) to organize public awareness programmes for effective implementation of the provisions of the Act and to take steps to improve the delivery of services under this Act by public authorities;
   • (x) to perform any other duties as may be prescribed.