Consumer protection: standards of performance

(1) The Commission may, after consultation with (a) holder of supply licences (b) other persons or bodies appearing to the Commission to be representatives of persons and categories of persons likely to be affected ; and (c) the Commission Advisory Committee, frame regulations prescribing - (a) the circumstances in which such licensees are to inform customers of their rights; (b) the standards of performance in relation to any duty arising under clause(a) above or otherwise in connection with the electricity supply to the consumer ; and (c) the circumstances in which licensees are to be exempted from any requirements of the regulations of this section and may make different provision for different licensees. (2) Nothing in this or other provisions of this Act shall in any way prejudice or affect the rights and privileges of the consumers under other laws including but not limited to the Consumer Protection Act, 1986.