Vidhi Codex

Bare Act

The Gujarat Right of Citizens to Public Services Act, 2013

General201316 sections

This Act establishes a Union Territory Appellate Authority to oversee public services in Dadra and Nagar Haveli and Daman and Diu. It empowers the Authority to receive and investigate complaints from citizens who were unable to appeal, were refused redress, or faced delays. The law grants the Authority powers similar to civil courts to summon witnesses and documents. It places the burden of proof on Grievance Redressal Officers and allows for penalties of up to Rs. 10,000 against officials acting in bad faith or failing to provide services. The Act ensures citizens receive timely public services and holds officials accountable for corruption or negligence.

Start reading →Read full ActSections
  1. 1. Short title, extent and commencement
  2. 16. Resignation and removal.
  3. 17. Powers of Union Territory Appellate Authority and procedure before it.
  4. 18. Delivery of copies of decision.
  5. 19. Staff and officers to be public servants.
  6. 20. Procedure of adjudication by Union Territory Appellate Authority.
  7. 21. Burden of proof to be on Grievance Redressal Officer.
  8. 22. Where Grievance complained of is a result of corrupt practice.
  9. 23. Penalty and Compensation for mala fide action.
  10. 24. Reporting requirements.
  11. 25. Bar of Jurisdiction of court.
  12. 26. Enforcement of orders by Union Territory Appellate Authority.
  13. 27. Protection for acts done in good faith.
  14. 28. Provisions to be in addition to existing laws.
  15. 29. Power to make rules and laying of rules.
  16. 30. Power to remove difficulties.

PDF: pending for this language.