Chapter X REDRESSAL OF COMPLAINTS

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113. Co-operative Ombudsman

Statutory text

(1) The Administrator shall appoint, one or more Co-operative Ombudsman with territorial jurisdiction for inquiring into the complaints made by any member of the society regarding their deposits, equitable benefits of society’s functioning or any other issue affecting the individual rights of the concerned member, in such manner as may be prescribed.
(2) The Co-operative Ombudsman shall, on receipt of a complaint, complete the process of inquiry and adjudicate within a period of three months from the date of receipt of the complaint and may issue necessary directions to the society during the course of inquiry and the society shall be bound to comply with the same within a period of one month from the date of issuance of such directions.
(3) Being aggrieved by the directions of the Co-operative Ombudsman, the society may file an appeal in such manner as may be prescribed, within a period of one month before the Registrar who shall decide the appeal within a period of forty-five days from the receipt of the appeal and the decision of the Registrar shall be final: Provided that the Registrar may entertain the appeal after the expiry of the said period of one month, if he is satisfied that the society was prevented by sufficient cause from preferring the appeal in time.
(4) The Co-operative Ombudsman shall submit periodic reports to the Registrar.
(5) The Co-operative Ombudsman while conducting the inquiry under sub-section (1), shall exercise the same powers as are vested in a civil court under the Code of Civil Procedure, 1908,—
- (a) for summoning and enforcing the attendance of persons;
- (b) examining them on oath;
- (c) discovery and production of books of account and other documents; and
- (d) any other matter as may be prescribed.

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