Designated Authority

General202630 sections7 chapters

Chapter IV DESIGNATED AUTHORITY

Statutory text

(1) Every public authority shall designate such number of officers as Designated Authority in all its administrative units and offices as it may deem necessary, who shall hear complaints referred to it under sub-section (4) of section 8 and auto-appeal generated under sub-section (3) of section 8.
(2) Every complaint reported by the Grievance Redressal Officer to the Designated Authority under sub-section (5) of section 8 shall be deemed to be an appeal before such authority.
(3) Any person aggrieved by a decision of the Grievance Redressal Officer under sub-section (2) of section 8 may, within thirty days from the receipt of such decision prefer an appeal before the Designated Authority: Provided that the Designated Authority may admit the appeal after the expiry of thirty days if it is satisfied that the appellant was prevented by sufficient cause from filing the appeal in time.
(4) The receipt of an appeal under sub-section (3) shall be acknowledged by the Designated Authority, in writing or through electronic form or text message or through such other means as may be prescribed, within three working days.
(5) Every appeal under sub-section (2) or an appeal filed under sub-section (3) shall be disposed of by the Designated Authority within the prescribed time limit, failing which, it shall be generated as an auto-appeal before the Appellate Authority.
(6) The Designated Authority shall ensure to inform its decision to the parties concerned.

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