section 8
Duties of Grievance Redressal Officer
The Andaman and Nicobar Islands (Right to Public Services) Regulation, 2026General202630 sections7 chapters
Chapter III GRIEVANCE REDRESSAL OFFICERS
Statutory text
- (1) Upon receipt of an appeal under sub-section (5) of section 5 or a complaint under section 6, it shall be the duty of the Grievance Redressal Officer concerned to ensure that—
- (a) the grievance is redressed within such time limit as may be prescribed;
- (b) the reason for the grievance is identified and it is redressed satisfactorily and the responsibility, if any, of the defaulting person is fixed;
- (c) where the grievance has occurred as a result of deficiency, negligence or malfeasance on the part of any individual, action is taken in accordance with the applicable rules; and
- (d) if the Designated Officer or any other person who is responsible for rendering public service has wilfully neglected to render the service or there exists prima facie grounds for a case under the Prevention of Corruption Act, 1988, the Grievance Redressal Officer shall make an observation to that effect and refer the matter to the appropriate authority under the said Act in writing.
- (2) The Grievance Redressal Officer shall take steps for redressal of complaint or disposal of appeal, as the case may be, received under sub-section (1) within such period as may be prescribed.
- (3) If the Grievance Redressal Officer has failed to redress the complaint or dispose the appeal within the time limit provided under clause (a) of sub-section (1), it shall be generated as an auto-appeal before the Designated Authority.
- (4) The Grievance Redressal Officer shall ensure to inform the complainant regarding the redressal of his complaint or disposal of his appeal, as the case may be.
- (5) The Grievance Redressal Officer, after the expiry of the time limit provided under clause (a) of sub-section (1), shall report every complaint or appeal which has not been redressed by him along with the details and reasons for their non-redressal, to the Designated Authority.
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