Chapter II RIGHT TO DELIVERY OF PUBLIC SERVICES

Subject to the provisions of this Regulation and the rules made thereunder, every eligible person shall have the right to time-bound delivery of public services and redressal of grievances.

The Administrator may, from time to time, notify public services to which this Regulation shall apply and the stipulated time limit within which such public services shall be provided.

1. (1) Every public authority shall, within two months from the date of notification issued under section 4, publish the names, designations, office addresses and contact details of the Designated Officers responsible for rendering public services notified therein.
2. (2) Every public authority shall ensure that an application for a notified public service is assigned a unique application number so that the status of the application can be tracked in such manner, as may be prescribed.
3. (3) Where an application is received physically or through an assisted mode, the public authority shall, in such manner as may be prescribed, cause the application to be entered in the electronic record and provide an acknowledgement to the applicant. Explanation.—For the purposes of this sub-section, the expression “electronic record” shall have the same meaning as assigned to it in clause (t) of sub-section (1) of section 2 of the Information Technology Act, 2000.
4. (4) The applicant may provide his mobile number or e-mail address, as the case may be, for receiving electronic intimation: Provided that the non-availability of mobile number or e-mail address shall not be a ground for refusal to receive, register or process an application.
5. (5) It shall be the duty of the Designated Officer to provide public service to an eligible person within the time limit specified in the notification issued under section 4, failing which it shall be generated as an auto-appeal before the Grievance Redressal Officer.