Vidhi Codex

Bare Act

The Tripura Guaranteed Services to Citizens Act, 2020

General202021 sections

The Tripura Guaranteed Services to Citizens Act, 2020 legally guarantees eligible citizens in Tripura the right to receive notified government services within specified time limits. It applies to state departments, public authorities, and public servants responsible for delivering public services. Under the law, citizens receive application tracking details and can seek compensatory payments from the government if services are delayed without valid justification. Defaulting public servants face cost recovery from their salaries and potential disciplinary action for repeated delays. By establishing an appellate process, promoting e-governance, and penalizing administrative negligence, this legislation enhances government accountability and ensures timely public service delivery.

Start reading →Read full ActSections
  1. 1. Short title and commencement. Short title and commencement
  2. 2. Definitions. Definitions
  3. 3. Right to obtain service within stipulated time limit. Right to obtain service within stipulated time limit
  4. 4. Notification of services, designated officers, competent officers, appellate authority and stipulated time limits. Notification of services, designated officers, competent officers, appellate authority and stipulated time limits
  5. 5. Providing services within the stipulated time. Providing services within the stipulated time
  6. 6. Monitoring the status of the application. Monitoring the status of the application
  7. 7. E-governance of services: -. E-governance of services
  8. 8. Payment of compensatory cost to the citizen: -. Payment of compensatory cost to the citizen
  9. 9. Liability to pay compensatory cost:-. Liability to pay compensatory cost
  10. 10. Appointment of competent officer.-. Appointment of competent officer
  11. 11. Procedure governing fixing of liability. -. Procedure governing fixing of liability
  12. 12. Right of appeal by the public servant.-. Right of appeal by the public servant
  13. 13. Appeal by the aggrieved citizen.-. Appeal by the aggrieved citizen
  14. 14. Developing culture to deliver services within ftxed period.-. Developing culture to deliver services within fixed period
  15. 15. Deemed service condition. Deemed service condition
  16. 16. Supplement. Supplement
  17. 17. Protection of action taken in good faith.-. Protection of action taken in good faith
  18. 18. Bar of jurisdiction. -. Bar of jurisdiction
  19. 19. Power to make rules. -. Power to make rules
  20. 20. Power to remove difficulties.-. Power to remove difficulties
  21. 3. Right to obtain service within stipulated time limit . Right to obtain service within stipulated time limit

PDF: pending for this language.