section 30
Dispute resolution mechanism to redress user grievances.
The Telecommunications Act, 2023Infrastructure202362 sections11 chapters
Chapter VII PROTECTION OF USERS
Statutory text
- (1) The Central Government may establish or approve one or more online dispute resolution mechanisms for the resolution of disputes between users and authorised entities providing telecommunication services.
- (2) Every authorised entity providing telecommunication services shall participate in the dispute resolution mechanism established under sub-section (1), and shall comply with such terms and conditions of participation in such mechanism as may be prescribed.
- (3) This section shall not affect the rights of consumers under the Consumer Protection Act, 2019 (35 of 2019).
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