The Punjab Transparency and Accountability in Delivery of Public Service Act, 2018
The Punjab Transparency and Accountability in Delivery of Public Service Act, 2018
The Punjab Transparency and Accountability in Delivery of Public Service Act, 2018 guarantees citizens in Punjab the right to receive notified public services within specified timeframes, primarily through electronic modes. It applies to state public authorities, designated government officers, and eligible members of the public. By making timely service delivery part of official duties, the law establishes a structured process for citizens to appeal service delays or wrongful rejections. It empowers appellate authorities and a dedicated commission to penalize defaulting officials, award compensation to aggrieved applicants, and enforce electronic governance standards, ensuring greater transparency, efficiency, and public accountability.
- 1. Short title and commencement
- 2. Definitions
- 3. Notification of public service, Designated Officers, Appellate Authorities and stipulated time limit
- 4. Right to obtain service (including electronic service delivery) within stipulated time limit
- 5. Electronic service delivery to enhance transparency and accountability
- 6. Providing Public service within the stipulated time limit
- 7. Developing culture to deliver public service within stipulated time limit and Benchmarks of performance levels
- 8. Right of appeal
- 9. Powers vested with Appellate Authority
- 10. Default or delay on the part of the Designated Officer or his subordinate officer/Officials
- 11. Penalty to pay compensatory cost to appellant
- 12. Constitution of the Commission
- 13. Terms of office and conditions of service of the Chief Commissioner
- 14. Removal and suspension of the Chief Commissioner from office
- 15. Powers and functions of the Commission
- 16. Revision and suo-moto powers
- 17. Action by Government on recommendations of Commission
- 18. Protection of action taken in good faith
- 19. Bar of jurisdiction of courts
- 20. Power to make rules
- 21. Power to remove difficulties
- 22. Repeal and saving
PDF: pending for this language.