Promise to serve.

All entities shall define their respective services processes to be known as the 'Promise to Serve' in the form of information boards which should be posted at the main entrance of offices or at the most conspicuous place, in the form of published materials or on the website of the entity and the State Government written in Punjabi and English containing the following details, namely:- (a) the procedure to obtain a particular service (both through online and offline mode); (b) the person responsible for each step; (c) the maximum time to conclude the process; (d) the documents to be presented by the citizen or business, if necessary; (e) the amount of fees, if necessary; and (f) the procedure and the authority for filling complaints.