Nomination of Point of Contact for Enquiries.

(1) Each platform shall provide with a human point of contact for all clarifications under the provisions of this Act to their Gig workers: Provided that, the aggregator or platform may maintain physical spaces where platform based Gig workers may seek clarifications under the provisions of this Act. (2) The Gig worker shall have the option of communicating with the point of contact in Kannada, English or any other language listed in the Eighth Schedule of the Constitution of India known to the platform based Gig worker. (3) The contact information of the point of contact shall be provided on the respective platform based Gig workers’ accounts on the platform application.