The Karnataka Guarantee of Services to Citizens Act, 2011

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The Karnataka Guarantee of Services to Citizens Act, 2011, is a landmark legislation designed to ensure transparency and accountability in public administration. It mandates that government departments provide specific services—such as issuing certificates, licenses, and permits—within a strictly defined "stipulated time." If a designated officer fails to deliver these services on time, the Act empowers citizens to seek compensatory costs. It establishes a clear hierarchy of accountability, including a Competent Officer to handle grievances and an Appellate Authority for further appeals. Ultimately, the Act transforms the relationship between the state and the citizen from one of privilege to one of right-based service delivery.

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1. Short title and commencement
2. Amendment of title
3. Right to obtain service within stipulated time limit
4. Notification of services, designated officers, competent officers, appellate authority and stipulated time limits
5. Providing services within the stipulated time
6. Monitoring the status of the application
7. E-governance of services through mutual understanding
8. Payment of compensatory cost to the citizen
9. Liability to pay compensatory cost
10. Appointment of competent officer
11. Procedure governing fixing of liability
12. Right of appeal by the public servant
13. The appellate authority shall be an officer not below the rank of the Deputy Secretary to Government or its equivalent rank.
14. Developing culture to deliver services within fixed period
15. Deemed service condition
16. Supplement
17. Protection of action taken in good faith
18. Bar of jurisdiction
19. Power to make rules
20. Power to remove difficulties
I. List of Services, Designated officer, Stipulated time, Competent officer, time limit for disposal by Competent Officer Appellate Authority and time limit for disposal of Appeal

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