Duty of the Government to deliver all public services through electronic mode

(1) Every competent authority of the Government shall publish as prescribed within one hundred and eighty days from the commencement of this Act - (a) the public services which are to be delivered through electronic mode; (b) the date by which each such service shall be made available through electronic mode; (c) the manner of delivery of such services and their service levels; (d) the Grievance Redressal mechanism available to any person aggrieved about the outcome of any request made by him for such service through electronic mode; (e) any other information as may be prescribed; and, thereafter, review and update these publications every year. (2) Notwithstanding anything stated above, all public services shall be delivered in electronic mode within 5 years from the commencement of this Act; Provided that this period may, for reasons to be recorded, be extended for a further period not exceeding 3 years by the Government; Provided further that if it is not feasible to render a public service through electronic mode, then the Government shall issue a notification to that effect. (3) The competent authority, while introducing electronic services, shall ensure that - (a) the processes and forms relating to such services are simplified initially and periodically thereafter ; (b) assisted access to such electronic services is also made available.