Chapter III THE STATE ELECTRONIC SERVICE DELIVERY

(1) The State Chief Commissioner shall hold office for a term of five years from the date on which he enters upon his office or till he attains the age of sixty-five years, whichever is earlier, and shall not be eligible for reappointment. (2) Every State Commissioner shall hold office for a term of five years from the date on which he enters upon his office or till he attains the age of sixty-five years, whichever is earlier, and shall not be eligible for reappointment. Provided that every State Commissioner shall, on vacating his office under this sub-section, be eligible for appointment as the State Chief Commissioner in the manner specified in sub-section (3) of section 4; Provided further that where the State Commissioner is appointed as the State Chief Commissioner, his term of office shall not be more than five years in aggregate as the State Commissioner and the State Chief Commissioner. (3) The State Chief Commissioner or State Commissioner, may, at any time, by writing under his hand addressed to the Governor, resign from his office; Provided that the State Chief Commissioner or a State Commissioner may be removed in the manner specified under section 6. (4) Salary, allowances and other terms and conditions of service of the Chief State Commissioner and State Commissioners. — The salary and allowances payable to, and other terms and conditions of service including pension, gratuity and other retirement benefits of, the Chief State Commissioner and State Commissioners shall be such as may be prescribed by the State Government.

(1) The State Chief Commissioner or State Commissioner may, by notice in writing under his hand addressed to the State Government, resign his office: Provided that the said State Chief Commissioner or State Commissioner shall, unless he is permitted by the State Government to relinquish his office sooner, continue to hold office until the expiry of three months from the date of receipt of such notice or until a person, duly appointed as his successor enters upon his office or until the expiry of his term of office, whichever is earliest. (2) The State Chief Commissioner or State Commissioner shall not be removed from his office except by an order by the State Government on the ground of proved misbehaviour or incapacity after an inquiry made by a Judge of the High Court in which the State Chief Commissioner or the State Commissioner concerned has been informed of the charges against him and given a reasonable opportunity of being heard in respect of such charges. (3) The State Government may, by rules, regulate the procedure for the investigation of misbehaviour or incapacity of the State Chief Commissioner or such State Commissioner.

No lorder of the State Government appointing any person as the Chief Commissioner or Commissioner of the State Electronic Service Delivery Commission shall be called in question in any manner and no act or proceeding before the State Electronic Service Delivery Commission shall be called in question in any manner on the ground merely of any defect in the constitution of State EleCtronic Service Delivery Commission.

(I) The State Government, as the case may be, shall provide the Chief Commissioner and Commissioners with such officers and employees as may be necessary for the efficient performance of their functions under this Act, and the salaries and allowances payable to and the terms and conditions of service of the officers and other employees appointed for the purpose of this Act shall be such as may be prescribed. (2) The officers and employees of the State Commission as the case may be shall discharge their functions under the general superintendence of the State Chief Commissioner.

(I) The State Commission shall : - (a) moniter the implementation of this Act on a regular basis which shall include, inter alia:- (i) the publication of services to be delivered through electronic mode and adherence to the published timelines, manner of delivery and service levels by the Government; (ii) the periodic progress made by the Government towards achieving the delivery of all services through electronic mode in accordance with the provisions of this Act; (iii) the simplification of processes and forms relating to delivery of electronic services; (iv) the effectiveness of public consultation, feedback and Grievance Redressal Mechanisms; (v) the periodic progress made by the Government towards compliance with the applicable electronic governance standards; and (b) perform any other function with the previous approval of the Government as may be prescribed by the State Government.

(1) The State Commission, shall, prepare, in such form and at such time every year, as may be prescribed, an annual report on the implementation of the provisions of this Act during the previous financial year and forward a copy thereof to the Government. (2) Each Department shall, in relation to the public authorities within their administrative control, collect and provide such information, as may be prescribed, to the State Commission, as the case may be, and comply with the requirements concerning the furnishing of that information. The information shall include - (a) till such time as all public services offered by the public authorities under their control have been made available through electronic mode, the plan to achieve compliance to the sub-section (2) of section (3) and the implementation status of the plan published as per sub-section (1) of section (3); (b) in respect of the year to which the report relates, - (i) the number of electronic service requests and the total service requests in respect of services that have been made available through electronic mode; (ii) the number of electronic service requests in response to which service was provided in accordance with the applicable service levels and an analysis of the remaining cases; (iii) the number of grievances pertaining to the provision of electronic services that were received under the Grievance Redressal Mechanism and an analysis of such grievances and their disposal; (iv) the steps taken by the competent authority to strengthen the delivery of services through electronic mode in conformity with the provisions of this Act; (v) the steps taken by the competent authority to ensure availability of assisted access. (vi) an analysis of the feedback received by the competent authority in respect of the implementation of various provisions of this Act and in respect of services that have been made available through electronic mode, and the action taken by the competent authority in pursuance thereof; (c) recoinniendations for further development, improvement, modernisation, and integration of electronic services across departments and the legal and policy interventions that may be required to improve electronic service delivery; (d) any Other information as the State Commission, may require from time to time. The State Government, as soon as practicable after the end of each year, cause a copy of the report of the State Commission, referred to in sub-section (1) to be laid before House of the State Legislature. (3) If it appears to the State Commission, that the practice of a Department in relation to the exercise of its functions under this Act does not conform with the provisions of this Act, it may give a recommendation to Government specifying the steps which ought, in its opinion, to be taken for promoting such conformity.