Chapter II ELECTRONIC SERVICE DELIVERY

(1) Every competent authority of the Government shall publish as prescribed within one hundred and eighty days from the commencement of this Act - (a) the public services which are to be delivered through electronic mode; (b) the date by which each such service shall be made available through electronic mode; (c) the manner of delivery of such services and their service levels; (d) the Grievance Redressal mechanism available to any person aggrieved about the outcome of any request made by him for such service through electronic mode; (e) any other information as may be prescribed; and, thereafter, review and update these publications every year. (2) Notwithstanding anything stated above, all public services shall be delivered in electronic mode within 5 years from the commencement of this Act; Provided that this period may, for reasons to be recorded, be extended for a further period not exceeding 3 years by the Government; Provided further that if it is not feasible to render a public service through electronic mode, then the Government shall issue a notification to that effect. (3) The competent authority, while introducing electronic services, shall ensure that - (a) the processes and forms relating to such services are simplified initially and periodically thereafter ; (b) assisted access to such electronic services is also made available.

(1) State Government shall, by notification in the Official Gazette; constitute a body to be known as the Jharkhand Electronic Service Delivery Commission hereinafter referred to as State Commission to exercise the powers conferred on, and to perform the functions assigned to, it under this Act. (2) The State Commission shall consist of- (a) the State Chief Commissioner; and (b) such number of State Commissioners, not exceeding two, as may be deemed necessary. (3) The State Chief Commissioner and the State Commissioners shall be appointed by the State Government. (4) The general superintendence, direction and management of the affairs of the State Commission shall vest in the State Chief Commissioner who shall be assisted by State Commissioners. (5) The State Chief Commissioner and the State Commissioners shall be persons of eminence in public life with wide knowledge and experience in law, science and technology, social service , management, journalism, mass media, or administration and governance and have worked as Secretary or an equivalent level to Government of India either in the Central Government or in the State Government. (6) The headquarters of the State Commission shall be at such place in the State as the State Government may, by notification in the Official Gazette, specify and the State Commission may, with the previous approval of the State Government, establish officers at other places in the State. [Note: The text also contains a stray section numbered 4, "The Government may, from time to time, prescribe electronic governance standards as may be necessary for ensuring interoperability and security."]