The Andhra Pradesh Public Services Delivery Guarantee Act, 2017
The Andhra Pradesh Public Services Delivery Guarantee Act, 2017
The Andhra Pradesh Public Services Delivery Guarantee Act, 2017 guarantees citizens the right to receive notified government services within specified time limits across Andhra Pradesh. It applies to public service applicants and designated government officers responsible for processing applications. Under this law, the state notifies eligible services and sets strict deadlines, allowing online service delivery where feasible. If officials fail to deliver services on time without a valid reason, applicants can file appeals to higher authorities. Crucially, the law imposes penalties and disciplinary actions on negligent officers while providing compensation to aggrieved citizens, thereby promoting accountability and timely governance.
- 1. Short title, extent and commencement
- 2. Definitions
- 3. Notification of services, designated officers, etc
- 4. Provided that the Government may, by notification, identify the services that may be provided through the electronic mode or online services and the procedure for seeking such services.
- 5. Provided that in case of rejection of the application, the designated officer shall record the reasons for such rejection and communicate the same to the applicant.
- 6. Provided that the amount of compensation shall not exceed the amount of penalty imposed.
- 7. Appeal
- 8. Second appeal
- 9. Revisional authority
- 10. Powers of Appellate Authority and Revisional Authority
- 11. Protection of action taken in good faith
- 12. Bar of jurisdiction of courts
- 13. Power to make rules
- 14. Power to remove difficulties
- 15. Provided that no such order shall be made after the expiry of two years from the date of commencement of this Act.
- 16. Act to be in addition to other laws
- 17. Repeal of Ordinance 8 of 2017
PDF: pending for this language.